Practice Makes Permanent
Has anyone ever told you that practice makes perfect? Well, they lied! Practice doesn't make perfect, it makes it permanent. You can practice something over and over and over and if you are doing it wrong, it will never be right.
So when it comes to some of the stickier things we need to communicate to our clients, practice your replies a lot, out loud, and confidently. That way when a client asks you a specific question about how you do business, you are ready to go with a correct answer on the tip of your tongue.
This works, I promise!
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